John Deere announced the launch and availability of a new digital solution aimed at improving the way equipment owners use, maintain, diagnose, repair and protect their equipment.
Operations Center Pro provides new support features for connected and non-connected machines in John Deere’s agriculture, turf, construction and forestry equipment lines. New and additional features include the capability to install software upon replacement of electronic components or controllers, also known as reprogramming.
Operations Center Pro Service was developed with customers centric and adds to the suite of existing digital support tools available to John Deere equipment owners today — including the John Deere operations center, equipment mobile, and shop.deere.com — allowing customers to have even more control over how they use, service, diagnose, repair and protect their machines. The expanded functionality of Operations Center Pro service also replaces John Deere Customer Service Advisor, which will be discontinued over the course of the next year.
“The launch of Operations Center Pro service is a significant milestone that adds to John Deere’s existing tools, and it reaffirms our longstanding commitment to empowering customers to choose how they repair their equipment,” said Denver Caldwell, vice president of aftermarket and customer support. “Importantly, our development of these tools reaffirms John Deere’s support of customer self-repair. We view continuously enhancing self-repair as consistent with our mission to ensure John Deere customers have the best machine ownership experience possible.”
Besides equipment owners, a local provider also may use Operations Center Pro service. Independently, providers are allowed to access diagnostic and repair data with permission from a John Deere equipment owner to assist the equipment owner’s requirements.
“Our message to our customers is clear,” said Caldwell. “Whether you want the support of your professionally trained and trusted John Deere dealer, to work with another local service provider, or to fix your machine yourself, we’ve created additional capabilities for you to choose the option that best fits your needs.”
