Total Mortgage Services Names Victoria Bextel to Lead National Operations.Total Mortgage Services, LLC, a leading mortgage lender, announced today the hiring of Victoria Bextel as the Company’s head of national operations for both its retail and wholesale channels. Ms. Bextel brings to this newly-created senior management position over 22 years of operations, underwriting and management experience within the mortgage industry.
In her role as Executive Vice President of Operations, Ms. Bextel will be responsible for managing all operations for Total Mortgage’s retail and wholesale channels, from the time the loan application is received until the time the loan is sold to investors. Ms. Bextel will be based in Milford, Connecticut and report directly to John Walsh, President of Total Mortgage.
“Total Mortgage is committed to making significant investments in its operational infrastructure, from talent to technology, to make certain the best possible processes and practices are in place for our retail customers and mortgage broker partners, as well as to insure a quality asset is delivered to our investors,” commented John Walsh, President of Total Mortgage. “Throughout her career, Victoria has been recognized for innovative ideas, relationship-building skills, creating efficient workflows and developing motivated self directed teams. These skills, combined with Victoria’s experience with the implementation of International Organization for Standardization (ISO) standards, will ensure our excellence in customer service and accuracy in deliverables, while maximizing productivity and reducing costs.”
Victoria Bextel – Executive Vice President of Operations
Most recently, Ms. Bextel was Senior Vice President, Processing Services at ISGN, a leading provider of mortgage technology and services. In this role, Ms. Bextel was responsible for building and maintaining client relationships through management of the opening, processing, closing, post closing, suspense, underwriting and funding departments for residential loans. Ms. Bextel joined ISGN through the company’s acquisition of Fiserv’s Fulfillment Services business in 2009, where she also held the title of Senior Vice President, Processing Services. Previously, Ms. Bextel was Regional Branch Manager at Provident Funding, where she managed 13 wholesale branches, provided training and guidance to 39 branches, and assisted in opening 10 new branches within a one-year timeframe. Prior to this position, Ms. Bextel, who is a HUD Direct Endorsed Underwriter, was Vice President, Northeast Regional Underwriting Manager at HomeSide Lending, Inc., where she was responsible for managing the residential underwriting department operating in 8 states, ensuring staff was properly trained and loan files underwritten according to FHA and conforming guidelines. During her career, Ms. Bextel has also held leading operations and underwriting roles at Eagle Federal Savings Bank and Northeast Savings.