Syncron, a provider of cloud-based after-sales service solutions focused on empowering the world’s leading manufacturers to maximize product uptime and deliver exceptional customer experiences, announced Sumitomo Construction Machinery has selected Syncron PriceTM to optimize its global service parts pricing.
As a leading manufacturer of construction machinery like hydraulic excavators and asphalt pavers, Sumitomo knows equipment downtime can be troublesome and costly. In a world where orders for service parts are constantly fluctuating, Sumitomo sought cutting-edge solutions to streamline and optimize its business processes, improve customer satisfaction and better predict and meet financial goals.
Prior to working with Syncron, Sumitomo’s service parts price management process was a completely manual and time-consuming effort. With Syncron Price, the Sumitomo team will be able to review the entire service parts pricing process, ultimately improving the quality and efficiency of pricing, while simultaneously enhancing customer satisfaction and financial performance.
“At Sumitomo, we were seeing a decrease in both efficiency and quality due to an increase in the number of manhours needed to manage service parts pricing for new sales models and regions,” said Mr. Kazuo Kawashima, Deputy Corporate Officer, Customer Support Division & General Manager, Parts Department at Sumitomo. “Intelligent features, technical support, the implementation approach and an impressive customer list led us to choose Syncron. We believe the Syncron team is the most knowledgeable and easy to work with in the industry and look forward to our continued partnership.”
Sumitomo will roll out Syncron Price to its global network with the main goals of improving the efficiency and quality of pricing, while simultaneously enhancing customer satisfaction and financial performance.
“We are thrilled to work with Sumitomo to enhance their service parts pricing efforts,” said Katsuto Ochiai, Managing Director, Japan at Syncron. “We believe we can take Sumitomo to the next level of automation and operational efficiency and look forward to our continued success together.”
About Sumitomo Construction Machinery
Sumitomo Construction Machinery Co, Ltd. is a construction machinery manufacturer with world-class development capabilities and manufacturing technologies. Cumulative production of hydraulic excavators, a well-known SCM product, has reached 210,000 units, and Sumitomo excavators are in service worldwide. SCM recently enriched the excavator product line by adding models for special applications such as metal scrap handling, demolition, and forestry. The company also holds the top market share in Japan for asphalt paver used for road paving. Main Production Items include: Hydraulic excavators (6 tons to 80 tons), material handling machines and road construction machinery .
Syncron empowers the world’s leading manufacturers to maximize product uptime and deliver exceptional after-sales service experiences, while driving significant revenue and profit improvements. From industry leading investments in research and development, to providing the fastest time-to-value, Syncron’s award-winning, cloud-based service parts inventory, price and uptime management solutions are designed to continually exceed customer expectations. Top brands from around the world trust Syncron to transform their after-sales service operations into competitive differentiators.