LabExperts will offer customers a full testing and investigation service managed from the CEMEX UK National Technical Centre in Warwickshire, which houses nine market-leading laboratories and advanced testing equipment.
An expert team of 15, comprising technicians, managers and customer liaison support, will ensure that LabExperts can deliver on its three promises to customers; quality and availability of test reports; maintaining turnaround time commitments; and customer enquiry response time.
These three promises set CEMEX LabExperts apart in the industry through the ability to deliver a bespoke and consistently high-quality service. CEMEX LabExperts promises to communicate with customers regularly and in line with their requirements, providing clear and concise test reports and superior service in a pre-agreed time frame based on customer requirements.
Testing either on site or at the lab will be available for a wide range of products including specialist aggregates, asphalt, concrete, mortar, screed and paving; services that CEMEX itself uses for its internal quality control and investigation work.
LabExperts’ standard and exploratory testing offers the determination of innate properties of materials, such as shape, size and density as well as the mechanical and chemical characteristics such as strength, resistance to mechanical or chemical action and exposure. Bespoke testing packages are tailored to each customer’s individual needs with many tests UKAS accredited.
Mike Higgins, National Technical Manager for Quality & Product Development at CEMEX UK, commented: “Our new LabExperts division is perfectly poised to meet what we see as a clear gap in the market; a promise to deliver on quality, reliability and response. We will work closely with each customer to identify and meet their individual needs, providing a tailored service and level of communication every time.
“We are a renowned building materials supplier and this also helps us to differentiate our testing provision – we use LabExperts ourselves for our internal quality control, investigation and product development and have the wider resource and technical expertise of a global brand.”
CEMEX R&D, Innovation and Business Development projects are part of the global R&D collaboration network, headed by CEMEX Research Centres, based in Switzerland.